Terms and Conditions SkinSurgery Clinics

General terms and conditions SkinSurgery Clinics
Version 2026
These conditions apply to all care offered and performed by SkinSurgery Clinics, both cosmetic and medical, unless expressly agreed otherwise in writing.

Article 1 - Definitions
SkinSurgery Clinics: Skin Surgery Holding B.V., having its registered office in The Hague, KvK 83202455, including affiliated operating companies:
- SkinSurgery Injectables B.V. (KvK 862735191)
- SkinSurgery Den Haag B.V. (KvK 862735178)
- Tha-In Aesthetics Rotterdam B.V., trading as Skin-Surgery (KvK 63661586)
Client: the natural person aged 18 years or older who concludes an agreement with SkinSurgery Clinics regarding cosmetic and/or medical treatment.
Cosmetic care: care aimed at external improvement without medical necessity (including treatments, procedures, injectables, advice, aftercare).
Medical care: care with (partly) a medical purpose within the meaning of the WGBO (including examinations, medical treatments, surgical interventions, reconstructions and aftercare).
Agreement: the (cosmetic or medical) medical treatment agreement ex art. 7:446 BW et seth., whereby SkinSurgery Clinics commits to care based on an effort commitment.
Cancellation policy: the cancellation/rescheduling/no-show rules established by SkinSurgery Clinics, as published separately and integral part of these terms and conditions.

Article 2 - Applicability and ranking
2.1. These conditions apply to all offers, (pre)examinations, treatments and agreements between SkinSurgery Clinics and the client.
2.2. All assignments – even if (tacitly) addressed to a specific practitioner – are accepted and executed exclusively by or on behalf of SkinSurgery Clinics (deviation from art. 7:404 and 7:407 paragraph 2 of the Dutch Civil Code).
2.3. In case of conflict, the following shall prevail, in descending order of priority: (i) written treatment agreement/treatment proposal, (ii) Cancellation Conditions, (iii) these General Terms and Conditions, (iv) other (house) rules/policy documents.

Article 3 - Conclusion, information & termination
3.1. The agreement is established by signing a treatment agreement or explicit (digital) agreement to a treatment proposal.
3.2. A cost estimate is provided in advance; additional treatments, materials or (medical) aftercare are only included if expressly agreed.
3.3. SkinSurgery Clinics may refuse care if this is justified in accordance with laws and regulations. Client follows the house rules and reasonable (safety) instructions.
3.4. The agreement ends: (a) at the request of client, (b) by death of client, or (c) by SkinSurgery Clinics if continuation is not justified (e.g. medical reasons or safety). In this case, appropriate indemnification/consent to termination may be requested from the client.
3.5. In the event of cancellation, termination or dissolution, services already rendered and reserved care capacity remain payable in accordance with the Cancellation Terms. Indivisible acts shall be invoiced in full.

Article 4 - Rates, deposit and payment
4.1. Unless otherwise agreed, the rates published by SkinSurgery Clinics apply at the time of booking. After confirmation of the appointment, the rate is fixed for that specific treatment.
4.2. For surgical procedures and certain cosmetic treatments, a down payment is required. Payment shall be made in advance, unless otherwise agreed in writing (in which case a payment term of 14 days from invoice date shall apply).
4.3. If payment is not made on time, the client shall owe statutory interest and reasonable extrajudicial collection costs, without further notice of default.
4.4. Refund and processing terms follow the Cancellation Policy. Administration and cancellation fees are € 175 if cancellation takes place outside 14 days (unless the deposit is lower; in that case, a maximum of the deposit will be retained).

Article 5 - Implementation of treatment
5.1. SkinSurgery Clinics provides care in accordance with professional standards and applicable laws and regulations (including WGBO/Wkkgz). The obligation is a best efforts obligation; no result guarantee is given.
5.2. Work may be carried out - under the responsibility of SkinSurgery Clinics - by authorised third party(ies) (e.g. observation, anaesthesia, laboratories).
5.3. Indication, (contra)indications, alternatives, risks and realistic expectations/outcomes are discussed with client in advance as part of informed consent.

Article 6 - Cancellation, rescheduling and no-show (core rules)
6.1. Cancellation, rescheduling and no-show are subject to the Cancellation Policy. Summary:
- Within 14 days before the appointment: cancel or reschedule → deposit will be forfeited (no refund).
- Outside 14 days before the appointment: cancel → refund deposit minus €175; reschedule → free of charge, deposit remains.
- Exceptions: in case of demonstrable medical reason or death (up to 2nd degree) no charge.
6.2. For consultations and non-operative treatments, an additional no-show/too-late-cancellation fee may apply in accordance with publication (e.g. €75 for late-cancelled consultations and/or 50% for short-term no-shows for certain treatments).

Article 7 - Liability and insurance
7.1. SkinSurgery Clinics is adequately insured for professional liability. Liability is limited to the amount to be paid by the insurer plus the applicable excess.
7.2. Liability for indirect damages (such as consequential damages, lost profits) is excluded. These limitations do not apply in case of intent or deliberate recklessness.
7.3. Any claims expire if SkinSurgery Clinics is not notified in writing within one year of awareness of the damage and the (possible) liable event.
7.4. SkinSurgery Clinics is not liable for damage caused by supervisors/third parties of the client or by incomplete/incorrect provision of information by the client.

Article 8 - Complaints and disputes
8.1. Report complaints in a timely and reasoned manner (Art. 6:89 Civil Code) via the route described in the complaints procedure.
8.2. SkinSurgery Clinics will be given the opportunity to rectify a defect or offer reasonable compensation/credit. A complaint does not suspend payment obligations.
8.3. For care, SkinSurgery Clinics falls under the Wkkgz and is affiliated to an independent complaints facility and recognised disputes body as listed on our website.
8.4. (Online) expressions that are unlawful (e.g. defamatory/slanderous, breach of privacy or confidentiality) may lead to lawful removal and damage recovery actions. No standard penalty clause will be imposed; SkinSurgery Clinics reserves the right to recover actual damages and costs.

Article 9 - Medical data, visual material and retention period
9.1. Medical records and medical images are part of the medical record and are kept in accordance with Art. 7:454 of the Civil Code: 20 years after the last change, unless longer necessary or required by law.
9.2. Client is entitled to inspection and one free copy of own file; a reasonable fee may be charged for additional copies or obviously unfounded/excessive requests (AVG).
9.3. Use of visual material for communication/education/marketing shall only take place after express, written consent of the client. Anonymisation may be applied for quality purposes/statistics.

Article 10 - Identity, security and cooperation client
10.1. SkinSurgery Clinics may ask for valid identification and medical information for responsible treatment; if refused, treatment may be refused or suspended.
10.2. Client provides all relevant information (e.g. medication/allergies/disease history) in a timely and complete manner and follows pre- and post-operative care instructions.

Article 11 – Results, expectations and complications of cosmetic and medical treatments

11.1
All cosmetic and medical treatments performed by SkinSurgery Clinics are performed on the basis of an effort commitment and not on the basis of a guarantee of results. SkinSurgery Clinics, its healthcare providers employed or affiliated with it, and other employees will perform the treatment according to the professional standard and applicable guidelines, but cannot guarantee that a particular desired or pre-discussed result will actually be achieved.

11.2
The final outcome of a treatment may vary from person to person. Factors such as skin type, age, lifestyle, wound healing, anatomy and reaction to materials or medication play a role in this. The client accepts that within this bandwidth of normal and foreseeable variation, a result may also arise that differs from the desired or intended image.

11.3
Subjective dissatisfaction of the client with the aesthetic result does not in itself mean that there is a shortcoming in the fulfilment of the treatment agreement and does not automatically lead to liability of SkinSurgery Clinics or the healthcare provider concerned, provided that action has been taken in accordance with the professional standard and the treatment has been carried out carefully.

11.4
Side effects and complications can never be completely ruled out despite careful action. Examples include swelling, bruises, infections, scarring, asymmetry, allergic reactions, abnormal wound healing and other medical or aesthetic abnormalities. Prior to treatment, the client is informed about the most relevant risks and complications and his permission is asked. By granting consent, the client declares to understand and accept these risks.

11.5
If a complication occurs, SkinSurgery Clinics will advise the client as best as possible on appropriate aftercare and possible additional treatment. For additional or recovery treatments, the usual rates and agreements at that time apply, unless expressly agreed otherwise in writing or there is a situation in which SkinSurgery Clinics is obliged to provide free recovery care by law.

11.6
Photographs, before and after images, videos, testimonials, descriptions of results or example cases shown on the website, in brochures, on social media and in other expressions of SkinSurgery Clinics are solely intended to illustrate possible outcomes in individual clients. These examples are indicative and do not guarantee that an identical or similar result will be achieved in another client. No rights may be derived from such examples.

11.7
SkinSurgery Clinics is, to the extent permitted by law, not liable for the lack of the aesthetic or functional result desired by the client, as long as the treatment has been carried out according to the professional standard and in compliance with the duty of care resting on SkinSurgery Clinics. Liability for damage resulting from a disappointing or otherwise disappointing result is excluded in that case, except in cases of intent, deliberate recklessness or other situations in which limitations of liability are not permitted under Dutch mandatory law.

11.8
The possible liability of SkinSurgery Clinics for direct damage resulting from an attributable shortcoming in the fulfilment of the treatment agreement or from a tort is, to the extent permitted by law, limited to the amount that is actually paid out by the liability insurer of SkinSurgery Clinics in the relevant case, plus the deductible under that insurance. If for any reason no payment is made under the insurance, the liability is limited to a maximum of the invoice amount of the treatment to which the liability relates. This restriction does not apply in the event of intent or wilful recklessness of SkinSurgery Clinics or its management staff and does not affect the rights of the client on the basis of mandatory law.

11.9
This article should be read in conjunction with the other provisions on liability, complaints and dispute resolution in these general terms and conditions. If and to the extent that any provision of this article, in the opinion of a competent court, is contrary to mandatory law or reasonable and fair use, the rest of the general terms and conditions remain in full force and the relevant provision is deemed to have been replaced by a provision that approximates the intention of SkinSurgery Clinics as much as possible, taking into account the legal limits.

Article 12 - Personal property
12.1. SkinSurgery Clinics is not liable for loss, theft or damage of client property in and around the clinic.

Article 13 - Force majeure
13.1. Force majeure includes strikes, fire, power/IT failures, epidemics/pandemics, government measures, unforeseen staff shortages, illness/departure of practitioner, delivery problems and other circumstances beyond reasonable control.
13.2. During force majeure, obligations may be suspended or appointments rescheduled. If the force majeure lasts longer than 6 months, either party may dissolve the agreement without being liable for damages.
13.3. Services already (partially) performed may be invoiced; treatments paid but not performed will be refunded pro rata.

Article 14 - Intellectual property
14.1. All documents, images, advice and (digital) information provided by SkinSurgery Clinics remain the intellectual property of SkinSurgery Clinics and may not be reproduced or made public without prior written permission, except in legally permissible cases.

Article 15 – Images, sound recordings and medical imaging

15.1 To protect the privacy of other clients and employees, the confidentiality of care provision, medical confidentiality, safety and good order within the clinic, clients and their companions are not permitted to make image or sound recordings in the clinic in general areas, treatment rooms or other non-public parts of SkinSurgery Clinics, unless SkinSurgery Clinics has granted prior permission.

15.2 If a client makes a recording of a conversation in which they are a party, this recording may only be used for their own personal use, insofar as the law permits. It is not permitted to make such recordings public, publish them, post them on social media, share them with third parties, or otherwise disseminate them if other clients, employees, or confidential medical or business information are visible or audible, unless prior written consent has been obtained from SkinSurgery Clinics and, where required, from the individuals involved. The KNMG confirms that a patient may in principle record a conversation in which they are present; publication or further dissemination is legally different and can affect privacy and confidentiality.

15.3 SkinSurgery Clinics is entitled to attach conditions to permission for making image or sound recordings, or to refuse such permission, for reasons including the protection of privacy rights, confidentiality, safety, quality of care, medical confidentiality, and legitimate business interests.

15.4 SkinSurgery Clinics may use audio recordings of consultations or parts thereof within the framework of the medical treatment agreement, exclusively insofar as this is necessary for careful reporting, record-keeping, quality monitoring, verification of medically relevant information, and processing in the electronic patient file, including Clinicminds' EPD. To the extent that these audio recordings or the resulting transcriptions, summaries, or reports contain medical or health data, these will be processed as part of the medical record-keeping in accordance with the WGBO, the GDPR, and other applicable laws and regulations. Healthcare providers are legally obliged to record medical data in a file, and health data are special personal data for which a specific legal processing ground exists in healthcare.

15.5 SkinSurgery Clinics will not process the sound recordings referred to in paragraph 4 for marketing, training purposes outside the direct care relationship, commercial analysis or publication, unless the client has given prior, free, specific, informed and separate express consent for this. If sound recordings are used solely to prepare medical records and are no longer needed thereafter, SkinSurgery Clinics will not retain them for longer than necessary for that purpose. Insofar as the content is included in the medical record, the medical record will in principle be subject to a statutory retention period of at least twenty years from the last amendment.

15.6 Images, videos or other visual recordings made by SkinSurgery Clinics in the context of treatment may be produced and processed insofar as this is necessary for identification, diagnosis, treatment, evaluation, record-keeping, quality control, internal review, complaints or dispute resolution, or to substantiate medical care. Where applicable, this data forms part of the medical record and will be processed in accordance with applicable laws and regulations, including the WGBO and the GDPR.

15.7 The medical imaging and sound material referred to in this article is used exclusively for care-related purposes and not for marketing, advertising, websites, social media, before-and-after publications, or other commercial or public expressions, unless the client has given explicit prior, free, specific, informed, and separate consent for this. Refusal or withdrawal of that consent will not affect the treatment agreement or the quality of care.

15.8 SkinSurgery Clinics does not retain medical record material for longer than is necessary and adheres to statutory retention periods. In principle, medical records have a minimum retention period of twenty years, counting from the last amendment to the record, unless a longer retention period is indicated by legislation or a compelling interest.

15.9 SkinSurgery Clinics is entitled to request any person acting in breach of this article to cease recording immediately and to delete any recordings already made, insofar as reasonably required to protect the rights and interests of SkinSurgery Clinics or third parties. In the event of a breach of this article, SkinSurgery Clinics reserves the right to take appropriate measures.

Article 16 – Amendments, Governing Law, and Forum
16.1. SkinSurgery Clinics may amend these terms and conditions; the latest version shall apply each time to new appointments/agreements and, insofar as is reasonable, to ongoing treatment plans.
16.2. Dutch law shall apply to the legal relationship. Insofar as this does not conflict with mandatory patient care dispute resolution regulations, the competent court in The Hague shall have exclusive jurisdiction.

Article 17 — Prices, price changes and promotions

Indicative prices
All prices mentioned on the website, in brochures, quotations, e-mails and other (advertising) expressions are indicative and intended as non-binding information.

Binding price
The price binding for the client is exclusively the price confirmed in writing in the (treatment) agreement, order confirmation or on the final invoice. Verbal or previous (promotional) price statements do not bind SkinSurgery Clinics.

Reservation of manifest errors
Apparent errors and mistakes (including typing, calculation or system errors and incorrect or outdated price entries) do not bind SkinSurgery Clinics. Upon discovery, SkinSurgery Clinics may recover the price or terminate the agreement free of charge, provided that the client is not unreasonably disadvantaged by this.

Price changes before booking
SkinSurgery Clinics reserves the right to change prices at any time before a booking/treatment agreement is concluded, without prior notice.

Price adjustment after booking
After conclusion of the treatment agreement, the agreed price remains unchanged unless:
(a) there is a manifest error referred to in Article 3; or
(b) a legal change occurs that directly affects the cost price (e.g. change in VAT rate or statutory levies). In this case, the client has the right to dissolve the agreement if the adjustment is unreasonably onerous for him/her.

Actions, discounts and promotions
(a) Promotions, introductory prices, bundles and discounts are temporary, may contain conditions (such as validity period, availability, location, practitioner, minimum age, medical eligibility) and are “out of stock” unless otherwise stated.
b) Actions and discounts are not cumulative, non-transferable and not redeemable for cash or other products/services, unless expressly stated otherwise.
c) SkinSurgery Clinics may change or terminate actions in the interim. Already confirmed bookings under the action conditions applicable at that time shall remain in force.

Bundles and package prices
For bundles/packages, the package price applies only to the specifically mentioned treatments and quantities. Unused parts are non-refundable and non-exchangeable, unless otherwise agreed in writing.

Vouchers and gift vouchers
Vouchers, gift vouchers and third-party promotions are subject to the (additional) terms and conditions stated thereon or communicated at the time of issue. Duration of validity 12 months after issue. SkinSurgery Clinics is not bound by prices or commitments communicated by third parties that deviate from its own confirmations.

VAT and additional costs
Unless otherwise indicated, prices include VAT and exclude any additional individually desired products/services (e.g. aftercare products), which may be charged separately.

Priority and consumer rights
This article applies in addition to the other terms and conditions. In case of conflict, a written agreement with the client takes precedence. Mandatory consumer rights remain unaffected at all times.